All funds are on the blockchain itself. This means that we do not control them. We are a doorway that allows you to create account with the IOST blockchain in a convenient way.
We can not recover your information for you. If you lose your information, it's GONE FOREVER. Sonata doesn't store any data. After you've received your keys, we strongly suggest you keep them in a safe way.
Due to the reason that this is a free service paid by Sonata and to prevent abuse, we will limit ONE free account per phone number.